Registered Office
Registered Office - Silbar Security Services Pvt. Ltd.
5th Floor, Statesman House, Plot No. 148, Barakhamba Road, Connaught Place, New Delhi — 110001
+91 99821 70555Mon–Sat: 9:00 AM – 7:00 PM
Full-timeTechnology
Security Control Room Operator
₹14,000 – ₹24,000/month plus night shift allowance
About the Role
Silbar Security Services Pvt. Ltd. is seeking trained Security Control Room Operators to manage our 24/7 security monitoring centres in Jaipur and Delhi. Control Room Operators are responsible for monitoring live CCTV feeds from multiple client sites, managing alarm systems, dispatching response teams, and maintaining communication with field personnel. This role requires high alertness, the ability to multitask in a high-pressure environment, and comfort with technology and surveillance systems.
What You'll Do
As a Control Room Operator, you will monitor live CCTV feeds from multiple client sites across the city and region, respond to intrusion alarms, fire alarms, and panic alerts by verifying the cause and dispatching the nearest response team, maintain radio and phone communication with field guards and supervisors across all shifts, log all incidents, alarms, and actions taken in the incident management system with precise timestamps, escalate critical incidents to the account manager and senior management immediately, manage access control systems remotely including granting or denying entry for after-hours access, and prepare shift-wise incident summary reports for client review.
Why Join Silbar Security Services Pvt. Ltd.
The control room is the nerve centre of Silbar's security operations. Working as a Control Room Operator gives you exposure to advanced security technology — CCTV systems, video management software (VMS), access control platforms (ACS), fire alarm systems, and incident management tools. Silbar provides training on all systems. We offer competitive salaries, shift allowances for night duty, and career growth to Senior Operator, Control Room Manager, and Technical Operations roles within the organization.
Responsibilities
- Monitor live CCTV feeds from multiple client sites and identify suspicious activities or security breaches
- Respond to intrusion alarms, fire alarms, and panic alerts by verifying cause and dispatching response teams
- Maintain continuous radio and phone communication with field guards and supervisors across all shifts
- Log all incidents, alarms, actions, and communications in the incident management system with accurate timestamps
- Escalate critical incidents, security breaches, and emergency situations to management immediately
- Prepare shift-wise incident summary reports and handover documentation for incoming shift operators
Requirements
- Minimum 12th pass; graduate degree preferred for this role
- Prior experience in security control room operations, CCTV monitoring, or similar roles preferred
- Comfort with technology — experience with CCTV systems, VMS software, and alarm monitoring platforms
- Excellent attention to detail with the ability to monitor multiple screens simultaneously
- Good communication skills in Hindi and English for clear radio and phone communication
- Willingness to work in rotating 24/7 shifts including night shifts, weekends, and public holidays
Benefits & Perks
- Competitive salary with night shift allowance and weekend duty benefits
- Training on all surveillance and monitoring systems used across Silbar client sites
- 24/7 accident and life insurance coverage for all control room personnel
- Statutory benefits including ESI, PF, and gratuity from the date of joining
- Career growth to Senior Control Room Operator, Control Room Manager, and Technical Operations roles
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